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3 Key Learnings from Online Hotel Reviews

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']I[/dropcaps]   nstead of trusting what hotels say about themselves on their website, travelers these days turn to online reviews in their hotel selection process and make their decisions based on them. It is common these days to hear answers...

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3 Things You Can Do to Boost Guest Traffic to your Hotel

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']P[/dropcaps]   erhaps it's low season, or bookings are just sluggish of late. It’s a very competitive market, and you need more hotel marketing ideas to increase guest bookings at your hotel. What are some hotel social media ideas you...

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4 Best Practices for Managing Online Hotel Reviews

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']I[/dropcaps]   f a customer came to the front desk to make a complaint, do you ignore this guest? Or do you try your best to appease him/her and work on making the rest of his/her stay a pleasant one?...

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4 Important Approaches to Negative Reviews

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']B[/dropcaps]   ad reviews don’t just disappear. It takes a lot of work! You can contact the reviewer to tell them what’s been done to fix the issue, and ask if they would kindly remove the negative review. These things...

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5 Things That Drive Guests to Write TripAdvisor Reviews

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']Y[/dropcaps]   ou may make painstaking efforts to encourage your guests to leave reviews for you on TripAdvisor, leaving reminders everywhere in your hotel.  And yet, guests still don't bother leaving you any reviews. But there are instances where you...

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How to bury negative reviews of your hotel

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']E[/dropcaps]   very hotel or restaurant gets a negative review now and then. There’s no way to remove negative reviews unless the review breaches any of the terms and conditions of the review site. But with every negative review that’s...

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How to remove negative reviews of your hotel

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']N[/dropcaps]   egative reviews can cause serious damage to your business, given how much people trust reviews online these days. Can you simply request for the removal of negative reviews from online review sites like TripAdvisor? The short and direct answer...

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Questions You Should Ask in your Hotel Marketing Strategy

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']M[/dropcaps] arketing for your hotel is a full-time job that needs to be managed by an entire team, or even outsourced. Things to consider in your overall hotel marketing strategy include your offline marketing collateral, events, PR, and traditional...

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The Importance of Online Reviews and How to Improve Them

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']B[/dropcaps] efore going on a vacation, before booking anything, what site are you usually on doing your research? I bet it’s an online review site. According to research, 92% of consumers read online reviews before deciding and making a...

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How to manage negative hotel reviews

  |   GSI, Guest Satisfaction Index, Hotel Reputation Management, Review Response   |   No comment

[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']E[/dropcaps] very hotel receives a bad review from time to time. Many things trigger guests to want to leave a review for you, and more often than not, it is the negative experience that spurs them to spend the...

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