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Guest Satisfaction Index

How to manage negative hotel reviews

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']E[/dropcaps] very hotel receives a bad review from time to time. Many things trigger guests to want to leave a review for you, and more often than not, it is the negative experience that spurs them to spend the...

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Review Response to Avoid Penalties and Increase Ranking

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']A[/dropcaps]     re you tired of receiving fines or penalites for non-responsive reviews on Medallia, TripAdvisor, Expedia, Hotels.com, Booking.com, Google or Facebook? Do you need an easy solution to manage all reviews across all platforms in a professional way?/ MHR specializes...

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The Importance of Guest Reviews

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']H[/dropcaps] aving plenty of positive reviews have become somewhat the gold standard for hotels and restaurants in gaining bookings. Every hotel is chasing after positive reviews, or just reviews in general. Why is it important to have guest reviews...

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How to Leverage Guest Insights

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']G[/dropcaps] uest insights are extremely valuable to any hotel today, as they act as “performance appraisals” for you, almost like a scorecard to how you were doing on that day of review. You can also leverage these guest...

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How to Add a Personal Touch to Guest Experience

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']W[/dropcaps]   ho doesn’t want to feel welcomed and a VIP? Increasingly, guests want that personalized touch to their hotel experience, and are willing to pay more for that extra touch. So how can you add such a personal touch...

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How Long Should You Wait When Responding to Guest Feedback?

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']F[/dropcaps] our out of five travelers start their travel planning online. They look at search engine results, review sites, social media pages, and OTA listings. In short, users are looking at many reviews of different hotels before they...

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How Can My Hotel Rank Better on Google?

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']A[/dropcaps] ll businesses want to get on the first page of Google search results. But how do you do that? How can you rank better on Google? How can your hotel rank well for not only your hotel...

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Ask for Reviews to Multiply Bookings

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']P[/dropcaps] eople keep talking about getting reviews on TripAdvisor, Facebook, etc., but what are those for? There’s actually plenty of benefits to getting people to talk about your hotel online and to ask for reviews to multiply bookings....

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5 Steps to Use Yelp for Marketing Your Hotel

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']N[/dropcaps]   ow that you’re convinced that Yelp should be very much added to your marketing mix, here are five steps to take to use Yelp for Marketing Your Hotel.   Step 1: Create/Claim Your Listing   Try searching for your hotel name on...

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5 Places in Your Hotel You Can Remind Guests to Leave a Review

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[vc_separator type='transparent' color='' thickness='' up='15' down='15'] [dropcaps style='square1' background_color='']W[/dropcaps]   ant to encourage guests to leave a review for you but not sure how to? Here are five places in your hotel to remind your guests to do so. These are common touchpoints where your guests are likely...

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