Review Response by Hotel Reputation Specialists
Managing Social Media
Our Social Media team manages sites such as Facebook, Twitter, Yelp and Google Plus.
Monitoring Guest Feedback
Reputation Specialists oversee your review sites daily providing Review Response to ensure feedback is addressed promptly.
Managing Review Platforms
We manage all the top review platforms including TripAdvisor, Booking.com, Expedia and more.
Promoting Positive Reviews
We help you increase your positive reviews with strategic marketing tactics to boost reviews.
What We Do To Build Your Hotels Reputation
Our Reputation Service Outline
-Respond to guest reviews and/or comments promptly on Top Review Sites such as TripAdvisor, Expedia, Google Places, Yahoo Travel, Hotels.com as well as Social Media Sites including Facebook and Twitter.
-Track the reviews posted on top Travel Sites and Social Networking Sites including Rating/Ranking and Recommendations.
-Provide 24/7 monitoring of Social Media, User Generated Content sites & other relevant Review Sites.
-Increase Hotel Website traffic by building guest rapport and providing SEO recommendation.
-Bury negative reviews by integrating Positive Guest Reviews.
-Help remove negative reviews that are blatant misrepresentations or slander.
-Work with your Hotel to optimize your Top Reviews Sites targeting Photos, Description and Key Features.
-Send you up to date reports outlining the progress of your Hotels Online Reputation so that you can monitor your growth.
-Promote featured coupons or promotions on Google and Social Media Sites
-Increase visibility on targeted Social Media Sites such as Facebook and Twitter by integrating into and/or creating Custom Fan pages.
-Monitor and report what is being said about your hotel and employees to help establish what corrective actions need to be taken
Our Social Media team manages sites such as Facebook, Twitter and Google. Monitoring what is being said, helping to syndicate content, target marketing to increase likes and optimizing business pages.
Reputation Specialists / Manage Review Platforms
Reputation Specialists monitor your review and third party sites daily, addressing reviews promptly and taking corrective action as necessary. They escalate reviews which need immediate attention and help you understand guest feedback to make changes in house to improve your rating and ranking.
Support Team / Update & Optimize Accounts
Our Support Team is available 24/7 to assist with account set up, to troubleshoot third party issues, flag slanderous reviews and answer any questions you may have.