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Hotel Reputation Mangement Review Response OTA Management My Hotel Reputation
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  • $105/Month
  • Basic Plan
    • Initial Set Up of $100
    • Review Platform Account Set Up
    • Facebook Business Page Creation
    • Review Response and Management (TripAdvisor, Expedia, Hotels.com, Google, Booking.com)
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  • Sign Up
  • $175/Month
  • Hotel Advantage
    • Initial Set Up of $100
    • Review Platform Account Set Up
    • Facebook Business Page Creation and Monitoring
    • Review Response and Management ALL + Medallia/Revinate (Designated Specialist)
    • Social Media Enhancement
    • Dispute Resolution
    • Content Syndication
    • Monthly Email Blast Campaigns
    • Positive Review Promotion
    • X
    • Negative Review Filtering
    • Review alerts less than x stars
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    • Email alerts for new reviews
    • Post stay SMS to guests to ask for review
    • Auto drip campaign to ask for review
    • Monthly Report including: Reputation Overview, Review Volumn, Listing Strength and New Reviews
  • Sign Up
  • $225/Month
  • Elite
    • Initial Set Up of $100
    • Review Platform Account Set Up
    • Facebook Business Page Creation and Monitoring
    • Review Response and Management ALL + Medallia/Revinate (Designated Specialist)
    • Social Media Enhancement
    • Dispute Resolution
    • Content Syndication
    • Monthly Email Blast Campaigns
    • Positive Review Promotion
    • Hotel Social Pro (Social Media Package)
    • Negative Review Filtering
    • Review alerts less than x stars
    • Auto publish 4+ star reviews on Facebook
    • Email alerts for new reviews
    • Post stay SMS to guests to ask for review
    • Auto drip campaign to ask for review
    • Monthly Report including: Reputation Overview, Review Volumn, Listing Strength and New Reviews
  • Sign Up
Stand Alone Services
  • $125/Month
  • Hotel Social PRO
    • Initial Set Up of $75
    • Weekly Post to Facebook
    • Auto publish 4+ star reviews from other platforms to Facebook
    • Custom Review Tab on Facebook
    • Professional Engagement to increase followers
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  • $395/Month
  • Positive Review PRO
      • Initial Set Up of $75
      • Custom Guest Review Reminder Cards
      • Auto collect and send Review Invite to Guests after check out
      • Custom Review Landing Page
      • Positive Review Redirect to Preferred Platform
      • Negative Review Redirect to Hotelier/Specialist
      • Review Response and Management of Filtered Negative Reviews
      • Custom Form for Hotelier to Submit or Upload Guest Email Addresses
      • Weekly E-Blast to Guest Database
      • Post stay SMS to guests to ask for review
      • Auto drip campaign to ask for review
  • Sign Up

Details regarding Negative Review Filtering

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Details regarding $250 Custom Website Package

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Package Descriptions

Our Basic Package incorporates our entire team which will actively work to build your reputation.  This includes a Reputation Specialist to monitor and manage your online reviews, a Social Media manager to maintain your Facebook fan page, and a Client Relationship department to get you set up on all relevant sites and optimize each.
This includes:

    • Property placement and account set-up We will ensure your Hotel is is setup and optimized on top review sites as well as online social networks. In addition, we will help you create accounts which need set-up and/or claim and retrieve account log in details for any which are already established.
    • Review Management with Response| Online channels will be monitored weekly with a specialist team that responds to guest reviews on your behalf.  When reviews need management input or attention an e-mail will be sent to management prior to proceeding.  Responses to reviews will be monitored weekly and responses may take several days to post online. For Rapid Response/Management of Medallia or Revinate with a Designated Specialist choose Hotel Advantage. 

Sites Managed Include:

TripAdvisor, Expedia, Yahoo Travel, Travelocity, Venere, Booking.com, Google Places, Yelp, Facebook Business Page

The Hotel Advantage Package incorporates an entire team which will actively work to build your reputation.  Not only will your designated Reputation Specialist monitor and manage your online reviews but also your Social Media manager will maintain your Facebook fan page and our Client Relationship department will get your hotel set up and optimized on all relevant review and social platforms. This package include Negative Review Filtering – PRO. We will systematically work with you to direct positive reviewers to post their comments online while redirecting negative feedback offline to be addressed by you and your Specialist.

This includes:

  • Property Placement and account set-up| We will ensure your Hotel is is setup and optimized on top review sites as well as online social networks and relevant business placement. In addition, we will help you create accounts which need set-up and/or claim and retrieve account log in details for any which are already established.
  • Review Management with Rapid Response | Your Hotel will be assigned to a designated account manager who will monitor all online channels daily and respond to guest reviews on your behalf.  When reviews need management input or attention an e-mail will be sent to management prior to proceeding.  Responses to reviews will be monitored daily and responded to promptly.
  • Negative Review Filtering | We set up a custom review page for your property. You will be able to then request that your Guests review the property by email blast and via Review Reminder Card. Positive reviewers are redirected to post online while guests with negative feedback are redirected to share their feedback offline with you and your Specialist to be addressed personally.
  • Metric Reporting | This package includes Monthly reporting which depicts your rating and ranking on top review/booking sites will will help you evaluate which areas need improvement. This allows you to take corrective action promptly and proactively.

    Sites Managed Include:

    TripAdvisor, Expedia, Yahoo Travel, Travelocity, Venere, Booking.com, Google Places, Yelp, Facebook Business Page, Medallia and others upon request.

Our Elite package not only incorporates an entire team which will actively work to build your reputation but proactively encourage new reviews, create content to engage online visitors and work aggressively to increase your rating, ranking and overall online image.

To do this we utilize a Reputation Specialist to monitor and manage your online reviews, a Social Media manager to maintain your Facebook fan page, posting weekly content to your Facebook page to increase engagement and direct bookings, a Client Relationship department to get you set up on all relevant sites and optimize each plus strategic campaigning to encourage recent guests to post their reviews.

In addition, we will build and maintain your custom, responsive, mobile ready and SEO enriched website with booking link.
This includes:

  • Property placement and account set-up | We will ensure your Hotel is is setup and optimized on top review sites as well as online social networks. In addition, we will help you create accounts which need set-up and/or claim and retrieve account log in details for any which are already established.
  • Review Management with Rapid Response | Your Hotel will be assigned to a designated account manager who will monitor all online channels daily and respond to guest reviews on your behalf.  When reviews need management input or attention an e-mail will be sent to management prior to proceeding.  Responses to reviews will be monitored daily and responded to promptly.
  • Social Media Enhancement | Social Media manager utilized to create or optimize your Facebook Business page.  They will post news or events you send on your social channels,  create a direct booking link to integrate into your business page as well as a TripAdvisor review link.
  • Fresh Content Syndication | Social Media Team will post weekly to your Facebook page including Travel Hacks, Inspirational Posts, Local Events, Holiday Posts and Hotel Specific content to increase direct traffic and bookings to your website .
  • Email Campaigns | Client Relationship department will work with you to create e-mail campaigns both independent and through review sites to encourage new reviews. (Upon Request)
  • Positive Review Promotion | We create review reminder cards for you or your staff to hand out to happy guests which directs them to a custom page we have created for your property that allows guests to post their review quickly and easily.
  • Metric Reporting| This package includes Monthly reporting which depicts your rating and ranking on top review/booking sites will will help you evaluate which areas need improvement. This allows you to take corrective action promptly and proactively.

Sites Include:

TripAdvisor, Expedia, Yahoo Travel, Travelocity, Venere, Booking.com, Google Places, Yelp, Facebook Business Page, Medallia and others upon request.

My Hotel Reputation Recent Testimonials